REFUND POLICY

Puro-Systems Australia Pty Ltd guarantees to refund the full purchase price, excluding freight charges for any product, you purchased from us if you are not 100% happy with its performance.

In order to be eligible for a full refund of the purchase price of the product (excluding freight), you are required to comply with the conditions of this Policy.

1. The product must be returned to Puro-Systems Austral Pty Ltd within 30 calendar days of your purchase
2. A copy of the Tax Invoice or receipt to be included with the product
3. The product must be in its original packaging and undamaged in any way
4. For liquid products no more than 25% of the product to have been used
5. Return freight costs are payable by you the purchaser
6. If a product is damaged or more than 25% of a liquid product has been used you will not be eligible for a refund;
7. Where a product is returned after 30 calendar days you will not be eligible for a refund.

After we receive your item our team will inspect the product and process your refund of the full purchase price (excluding freight).

For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.