Our team is always here to assist.
Frequently Asked Questions
Orders and Shipping
How long does it take for me to receive my order?
How do I create an account?
How do I change my shipping address?
How do I track the status of my order?
Will you keep my credit card information on file?
Do you ship to my country?
Will my items come in one package?
If you need to swap an item
Returns and Exchanges
What is your returns policy?
Not happy with your purchase
If you are not 100% happy with your purchase we’ll gladly refund the full amount of the purchase price. Refer to our Refund Policy
Puro-Systems Australia Pty Ltd guarantees to replace any product you received in a damaged state. Refer to our DAMAGED GOODS POLICY
I received the wrong item
Where should I mail my authorized return?
How do I receive customer support?
What do I do if I entered an incorrect shipping address?
Can I change or cancel an order after I've submitted it?
Can I pre-order an item that is sold out?