Customer Help
Our team is always here to assist.
Frequently Asked Questions
Orders and Shipping
How long does it take for me to receive my order?
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How do I create an account?
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How do I change my shipping address?
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How do I track the status of my order?
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Will you keep my credit card information on file?
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Do you ship to my country?
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Will my items come in one package?
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If you need to swap an item
Returns and Exchanges
What is your returns policy?
Not happy with your purchase
If you are not 100% happy with your purchase we’ll gladly refund the full amount of the purchase price. Refer to our Refund Policy
Puro-Systems Australia Pty Ltd guarantees to replace any product you received in a damaged state. Refer to our DAMAGED GOODS POLICY
I received the wrong item
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Where should I mail my authorized return?
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How do I receive customer support?
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What do I do if I entered an incorrect shipping address?
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Can I change or cancel an order after I've submitted it?
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Can I pre-order an item that is sold out?
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