Customer Help

Our team is always here to assist.

Frequently Asked Questions

Orders and Shipping

How long does it take for me to receive my order?

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How do I create an account?

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How do I change my shipping address?

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How do I track the status of my order?

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Will you keep my credit card information on file?

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Do you charge sales tax?

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Do you ship to my country?

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Will my items come in one package?

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If you need to swap an item

Returns and Exchanges

What is your returns policy?

Not happy with your purchase

If you are not 100% happy with your purchase we’ll gladly refund the full amount of the purchase price. Refer to our Refund Policy

My order arrived damaged

Puro-Systems Australia Pty Ltd guarantees to replace any product you received in a damaged state. Refer to our DAMAGED GOODS POLICY

I received the wrong item

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Where should I mail my authorized return?

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How do I receive customer support?

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What do I do if I entered an incorrect shipping address?

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Can I change or cancel an order after I've submitted it?

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Can I pre-order an item that is sold out?

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Free Australia Wide Shipping
Easy 30 days returns
30 days money back guarantee

*Conditions Apply

100% Secure Checkout
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